Thank you for choosing 2xDev Pvt Ltd. We strive to provide you with high-quality services and products through our website-building product, Loop. If you are not completely satisfied with your purchase, we are here to assist you.
Returns Due to the nature of our digital services, we do not accept returns once the service has been activated or delivered. If you have any issues with our services, please contact our support team for assistance.
Refunds Refunds are only available under the following conditions:
Service Unavailability: If our services are unavailable for an extended period due to our fault, you may be eligible for a partial refund based on the duration of the service interruption.
Billing Errors: If you believe there has been a billing error, please contact us within 30 days of the charge for a refund investigation.
To request a refund, please contact our customer support team at [email protected] or +94774806623 with the details of your issue.
Payment Plan Specific Refunds
Monthly Payment Plan: Refunds for monthly payments will not be issued once the payment has been processed for the month. If you have paid for the month and decide to cancel the service before the next billing cycle, you will not be charged for the subsequent month, but no refund will be issued for the remaining days of the current month.
Annual Payment Plan: If you choose to cancel your annual subscription within 30 days of the purchase, you may be eligible for a partial refund. The refund amount will be calculated based on the monthly rate of LKR 5,000.00 for the duration of service used, plus a cancellation fee equivalent to one month’s service (LKR 5,000.00). No refunds will be issued after 30 days from the date of purchase.
Referral Program
If you have received free service months through our referral program and decide to cancel the service, no monetary refund will be provided for the free months received.
Non-Refundable Items The following items and services are non-refundable:
Setup fees or any one-time charges.
Services that have been rendered or products that have been used.
Damaged or Defective Services If you experience any issues with the functionality or quality of our services, please contact our support team immediately. We will work to resolve the issue, and if a resolution is not possible, we may issue a refund or provide credit towards future services.
Contact Us For any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your experience with 2xDev Pvt Ltd is satisfactory.
By using our services, you signify your acceptance of this Refund Policy. If you do not agree with any part of this policy, please do not use our services.